CosmoGlo upholds a zero-tolerance approach regarding fraud and corruption. Our fraud prevention team will identify and promptly investigate any suspicious, fraudulent, or dishonest activity against the company or other parties with whom the organization has dealings. We reserve the right to take any action we deem appropriate to ensure the safety and honesty of all orders including but not limited to:
• taking appropriate measures to deter fraud
• introducing/maintaining necessary procedures to detect fraud
• investigating all instances of suspected fraud
• reporting all suspected fraud to the appropriate authorities
• assisting authorities in the investigation and prosecution of suspected fraudsters
• recovering wrongfully obtained assets from fraudsters
• canceling orders we deem fraudulent
If any details of your order alert our automatic fraud prevention system, a hold may be placed on your order until we are able to reach out to you through the contact information provided to confirm/clarify any points of suspicion. This will not move your place in line unless your order is completely canceled and you are directed to reorder.
If your order was cancelled without notice, please submit a request and someone from our team will assist you with more information and next steps! CosmoGlo never cancels any orders out of ill-will, but rather to protect the company, customers, and our partners. Most cancellations are automatic, and we're happy to help direct you on steps for reordering in the event of an auto-cancellation due to any reason.
Find immediate information and faqs online through our Help Center.
Reach out to our support team if you need any help or advice with this topic, or any other issue. Please include your name, order number and any relevant pictures or videos that will help us help you. If possible, please use the same email address used to place your order when submitting support requests. This will help us help you faster!