CosmoGlo wasn't for you? That's ok!

This world thrives on diversity, and we embrace that too!  

 

Let's get you started with your return: Submit your return request here

We'll reach out to you with the next steps.

 

REFUND POLICY:

We have a 14-day return policy which means you have 14 days after the delivery date of your CosmoGlo light to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, undamaged, and in its original packaging. We may not accept a return if the light is shipped in anything other than a CosmoGlo box. We do offer the option to purchase a new box here. Damage caused to the light due to poor packaging may result in a deduction or rejection of the refund. All items must be included in the return. Not including all parts and pieces in the return may result in a deduction of the total refund. You'll also need the receipt or proof of purchase which must include the name, email, and/or shipping information. All returns are minus taxes, fees, Route costs (if purchased), and applicable shipping to and from CosmoGlo. 

 

To start a return, please submit the request above. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without requesting a return may not be accepted.

 

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so we can evaluate the issue and make it right. Your return window is 14 days, including if your package was delivered and you did not open the box until weeks, months, or years later. You must have proof of the item for return. We cannot accept an item as a return or refund without a photo, video, or return of the item. Your item does come with a 1-year warranty. Please contact us at: support@thecosmoglo.com to see if your issue is covered under your warranty and eligible for replacement.

 

Exceptions /non-returnable items:

Unfortunately, we cannot accept returns on items shipped via third-party courier or by any other means outside of the continental US, Hawaiian Islands, or Canada. We do not accept returns or offer refunds for items or spare/replacement parts purchased outside of warranty. 

Exchanges:

Changes to existing orders may be possible prior to shipment. Please allow as much notice as possible. A change/exchange request may not be possible if the item is set to ship out that day. If the item has been delivered and an exchange is requested, you may need to place an order for the preferred item and then process the current item as a return. You may also need to send the item back; upon receiving the item the new requested item can be dispersed. Please email your request with original and new order information to us at support@thecosmoglo.com 

 

Refunds:

We inspect each item as it comes back. Please package with care. Refunds must be approved. Please allow 1-3 business days for the inspection of the return. Upon approval, you'll be automatically refunded on your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund to your account.

 

Thanks so much for checking us out!