Troubleshooting: Securing Plugs and Cords
Your Light is all set up, but won't turn on? - Please check all cords and connections!
If the cords are not tightly and securely plugged in, your light will not turn on. Please double check all connections to be snug and tight, as well as, that the cord is plugged fully into the outlet for power.
There are 3 connection points to examine:
- Wall Outlet Connection - Ensure this is fully plugged in, and try various outlets if needed. If using a surge protector, check that it is switched to the On position.
- Wall Cord to Black Power Adapter Box - ensure these are FIRMLY pushed together.
- Black Adapter to Light Cord from under Base - It can appear the light is dead if this connection point wiggles loose at all. This connection set should be pushed together gently, and can be secured with a small piece of electrical tape if needed to keep them in position.
If you need further support on this or any other issue please submit a request or email us at support@thecosmoglo.com