Has my order shipped?
- Check your email. If your order was recently queued for fulfillment, you will have a shipment notification with your tracking number. Yay! You can click your tracking information to follow.
- If your tracking information shows a label was created or no tracking information is available or you see no movement, please continue to the next steps below. -->
No email/ not seeing movement on a label/ item has not shipped yet?
- Click here to submit an order status request
- We'll take it from there, and send you an update!
To log into your account:
- Log in your 'Account' in the upper right corner of the screen.
- Click here to go to your account.
Don't have an account/don't want to create one? That's ok, you don't need an account, It can help you keep track of your order and shipping status.
- Log In, or Create an account using the email address you used to order, and then Log In.
- You will see your Account Details and Order History; under history, click directly on the order # in question to pull up the current status of your shipment(s).
- If your item has shipped, you will see a tracking number. Yay! Click to track your shipments through the carrier for your upcoming delivery. Set alerts, or adjust address/contact info.
- If you do not have a tracking number listed for the order in question, please reach out using the steps below. We are here to help!
- Click here to submit an order status request
- We'll take it from there, and send you an update!
If possible, please use the same email address used to place your order when submitting support requests. This will help us help you faster!
If you need further support on this or any other issue please submit a request or email us at support@thecosmoglo.com