Has my order shipped?
- Check your email. If your order was recently queued for fulfillment, you will have a shipment notification with your tracking number. Yay! You can click your tracking information to follow.
- If your tracking information shows a label was created or no tracking information is available or you see no movement, please continue to the next steps below. -->
No email/ not seeing movement on a label/ item has not shipped yet?
- Click here to submit an order status request
- We'll take it from there, and send you an update!
To log into your account:
- Log in your 'Account' in the upper right corner of the screen.
- Click here to go to your account.
Don't have an account/don't want to create one? That's ok, you don't need an account, It can help you keep track of your order and shipping status.
- Log In, or Create an account using the email address you used to order, and then Log In.
- You will see your Account Details and Order History; under history, click directly on the order # in question to pull up the current status of your shipment(s).
- If your item has shipped, you will see a tracking number. Yay! Click to track your shipments through the carrier for your upcoming delivery. Set alerts, or adjust address/contact info.
- If you do not have a tracking number listed for the order in question, please reach out using the steps below. We are here to help!
- Click here to submit an order status request
- We'll take it from there, and send you an update!
- Please allow 48-72 hours for a response on weekends, Support hours are M-F 9:30am-4:30pm Central Time.
You may also email us at support@thecosmoglo.com any time!