There are times when we can edit an unfulfilled order or redirect a package; however, we cannot guarantee any changes can be made once an order is placed. Once an item has shipped, it is no longer in our control or possession at CosmoGlo. Please verify all information is accurate prior to placing your order to ensure accuracy. If we are unable to make modifications to your order before fulfillment, it will ship as it was placed. Please reach out to support for the next steps if your order has already shipped or been partially fulfilled.
Please use this form to submit a request: Submit a request to contact customer service
Note: Please use the same email address used to place your order when submitting support requests. This will help us help you faster!
Find immediate information and faqs online through our Help Center.
Reach out to our support team if you need any help or advice with this topic, or any other issue. Please include your name, order number and any relevant pictures or videos that will help us help you. If possible, please use the same email address used to place your order when submitting support requests. This will help us help you faster!