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My order has shipped is going to the wrong address, how can I fix this?

 

We can help, so please let us know as soon as possible so we can make the correct changes to ensure your order is delivered to your new address. 

 

To Submit an Address Change Request:

 

  • Please click here to submit a request.
  • In the dropdown, choose "Shipping Address Change Request"
  • Copy and paste the following phrase into the subject of your request:
    • Order: Change my order 

  • In the description, please include the below information:

    • Full Name

    • Order #

    • New Shipping Address 

  • Fill out the remaining form fields (some info may be repeated)

We will do our absolute best to redirect your package immediately. Thank you! 

 

Note: CosmoGlo ships from Northern California. Same-day redirecting may not be successful.  If possible, please use the same email address used to place your order when submitting support requests. This will help us help you faster! 

 

 

Find immediate information and faqs online through our Help Center.  

Reach out to our support team if you need any help or advice with this topic, or any other issue.  Please include your name, order number and any relevant pictures or videos that will help us help you. If possible, please use the same email address used to place your order when submitting support requests. This will help us help you faster! 

 

 

 

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