We sincerely apologize if there is something missing from your assembly package. All lights are hand-packed by humans, and sometimes things get accidentally missed.
Please let us know what you are missing in your request and we are happy to get your missing part out to you asap!
*Phone clips currently arrive in a separate package through the mail (USPS). Orders placed before June 15th, 2021 will NOT have the bundled phone clip arrive inside their light package.
*We try to time clips with the arrival of your light, but have faced delays with them as well. Please give us up to 2 weeks to send your clip after arrival of your light before submitting a request. When shipped, USPS sends tracking emails so be sure to check your spam folder as well for tracking. Orders placed after June 15th, 2021 WILL have the bundled phone clip arrive inside their light package.
Let's build your CosmoGlo light together! - CosmoGlo Light Assembly Tutorial
If you need further support on this or any other issue please submit a request or email us at firstname.lastname@example.org