Welcome to the CosmoGlo Help Center

Search our knowledge base for instant answers. If your question has not been answered, please submit a request. One ticket request is sufficient. Allow 24-72 hours for a response. (Our site will be undergoing server maintence on Nov. 2nd - Please allow an additional business day for response during this time.) We do not offer phone support, as questions may require troubleshooting steps and photos or videos. Click our logo at the top of this page to return to TheCosmoGlo.com.

Menu

Articles in this section

Troubleshooting: Poles

 

Poles not Extending - Resetting Pole Set

Here's a short video that will show you how to separate and "reset" the poles. Normally this resolves any issue of the inner pole ring not going upwards through the bottom of the base. 

Resetting Poles

Second, the Clamp FAQ below will help you remove and reattach the clamp from the poleset in order to reset it using the link above.

Adjusting the Clamp

Holes not Aligning During Assembly

  • Fully loosen the clamp by turning the knob.
  • Grab the whole clamp with the palm of your hand and push downward. This will move your clamp down just a bit further on your pole set, allowing that extra space for your holes to line up. 
  • You can gain better control of that inner pole by reaching up through the base and feeling the inner pole and securing it with your fingers to help align the holes. 
  • See below video for further help.
 

 

We are here to help! ✨️ See Assembly Page full walkthrough. 

 

Find immediate information and faqs online through our Help Center.  

Reach out to our support team if you need any help or advice with this topic, or any other issue.  Please include your name, order number and any relevant pictures or videos that will help us help you. If possible, please use the same email address used to place your order when submitting support requests. This will help us help you faster! 

 

 

Related articles