Poles not Extending - Resetting Pole Set
Here's a short video that will show you how to separate and "reset" the poles. Normally this resolves any issue of the inner pole ring not going upwards through the bottom of the base.
Second, the Clamp FAQ below will help you remove and reattach the clamp from the poleset in order to reset it using the link above.
Adjusting the Clamp
Holes not Aligning During Assembly
- Fully loosen the clamp by turning the knob.
- Grab the whole clamp with the palm of your hand and push downward. This will move your clamp down just a bit further on your pole set, allowing that extra space for your holes to line up.
- You can gain better control of that inner pole by reaching up through the base and feeling the inner pole and securing it with your fingers to help align the holes.
- See below video for further help.
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