This is a super easy fix!
Grab the whole clamp, flap and all, with the palm of your hand and push the entire thing in a downward direction. This will move your clamp down just a bit further on your pole set, allowing that extra space for your holes to line up.
You can gain better control of that inner pole by reaching up through the base and feeling the inner pole and securing it with your fingers to help align the holes.
We are here to help! ✨️ See Assembly Video below for full walkthrough.
NOTE: If you received a light very recently, you may have our new style clamp. The new clamp has a turn knob for tightening, and is secured to your poles with one normal phillips style screw. Please submit a request to Support if you are having issues with your new clamp.
Find immediate information and faqs online through our Help Center.
Reach out to our support team if you need any help or advice with this topic, or any other issue. Please include your name, order number and any relevant pictures or videos that will help us help you. If possible, please use the same email address used to place your order when submitting support requests. This will help us help you faster!
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