Thank you for your purchase and we hope you love your new CosmoGlo!  

Your new CosmoGlo is a sturdy, large piece of salon furniture that requires assembly.  We recommend giving yourself plenty of time to set up and try out different heights, base positions, and halo angles to find the right positioning to suit your services and space.  

Assembly

Please watch the assembly video while assembling. They can be found on our website Assembly Page. 

• We advise laying your light down while assembling and following the steps that we provide in the video. 
• Loosen the clamp first to prevent scratching. 
• Secure your halo when attaching to the base plate to prevent it from swinging around freely. 
• Cosmetic damages that occur during assembly are not covered in your warranty.

Tips for your cords 

• Always be gentle with your cords; straighten them before assembly by running your fingers down the wire to remove any kinks to help it feed through the poles easier.
• The small black clip on your cord is called a Ferrite, and is meant to help keep your cords in place during use inside the light. 
• Avoid stepping on the baseplate when building, adjusting, or moving your light.
  • Stepping on the base or applying extra pressure to it while adjusting height could accidentally damage your cord and your light may not work correctly. 
• The halo must not be spun in the same direction over a period of time. 
  • Please make sure while turning your halo in one direction that you turn it in the opposite direction as well.  Turning the halo in one direction will cause wire damage over time. 
  • We love our 360-turning halo and want you to love it too, while using it correctly. 
  • Damages done to cords from turning the halo in only one direction multiple times will not be covered under the warranty.

 

Tips for Your Base

• The four rubber feet on the bottom of the base are very important for the function of the cord; the gap between the rubber feet to allows the cord to untwist. If this is blocked the cord may become damaged from twisting around itself.
  
  
• Please take caution to avoid cord tension by placing anything heavy on the base such as a table or bed.

Tips for Your Halo

• Let the 360 halo glide in both directions rather than repeatedly in the same direction.
  
  
• Damages done to cords from turning the halo in only one direction multiple times will not be covered under the warranty. 
  
  
• Please do not pull, rip, or apply unnecessary tension to your halo cord at any time during assembly.
  
  
• The LED Shield
  Your CosmoGlo light has a long LED strip inside the halo. This strip is secured with brackets that are welded in place over the light cord to ensure it remains safely in place. The cording should remain secured and inaccessible from the outside at all times. 

  The light shield covers the cording, brackets, and LED strip. The shield is frosted to diffuse your light evenly, and "floats" to help air flow easier inside the lamp during use so as to reduce heat or moisture buildup. 

  Please do not disassemble your halo or remove the shield to attempt to adjust the wires or bulbs.  Doing so may void your warranty.

Tips for Your Power Box

• The power cord from your wall outlet going into your box requires quite a bit of pressure to fully insert.  The light may come on, but power will not be stable unless fully inserted as designed:

 

• Use only the power box that came with your CosmoGlo Light.
  
  
  

Still having issues? Please follow this guide -  How to reset your powerbox - before submitting a support request. 

Tips for Your Phone Clip

Simplistic + minimalist in design, use the phone clip to hold your device at a consistent angle while still allowing you access to your phone with a simple clip-on/off method

• See multiple uses for the phone clip including how to use it as a tv for aftercare videos.

Tips for positioning in your space

• From a physic's standpoint, the light works best when it’s positioned directly over the top of the base itself during services. The base, poles, and pivoting arm should resemble the letter "C" when set up for use. 
• Our light has a patented Double-Swing design (side to side complete 360-degree movement plus complete 360-degree halo rotation) to help your light banish shadows and keep the focus on your business and services.

There are 3 steps to finalize the setup including adjusting the height, using your shoulder to finish tightening the halo to the poles, and final tightening of the base screws. You may read more about how to finish setting up in our article about setup and positioning.

Tips for Cleaning

• We do not recommend using harsh chemicals when cleaning your light. Instead, use lukewarm water with a dab of Dawn dish soap. Make sure to completely dry after cleaning. You can wipe down your light as well as the shield with a microfiber cloth. 

Tips for Squeaks and Positioning

Just like door hinges, metal gates, or any metal-on-metal parts, at some point the connection points on your CosmoGlo may begin to squeak.

• For any stiffness or squeaks, use WD-40 to help the joints with their movement. There are two main joints that move, one at the connection between poles and the L-shaped halo piece, and one where the halo rotates. Both can be lubricated to help with movement and eliminate sound. 

• Lift the light at the joint where the Halo piece connects with a barrel screw to the 3-piece telescopic poles, and apply generously all around the connection. Wipe off any extra and let sit for a few minutes, then move the whole light around 2-3x in each direction. You may need to apply higher on the joint which will require unscrewing the screw to get to the inner pole.