Thank you for your purchase and we hope you love your new CosmoGlo!  

Your new CosmoGlo is a sturdy, large piece of salon furniture which requires assembly.  We recommend giving yourself plenty of time to set up and try out different heights, base positions, and halo angles to find the right positioning to suit your services and space.  

 

ASSEMBLY

Please  watch the assembly video while assembling.  

• We advise laying your light down while assembling and following the steps that we provide in the video. 
• Loosen the clamp first to prevent scratching. 
• Secure your halo when attaching to the base plate to prevent it from swinging around freely. 
• Cosmetic damages that occur during assembly are not covered in your warranty.

 

💡 Tips for your cords

• Always be gentle with your cords; straighten them before assembly by running your fingers down the wire to remove any kinks to help it feed through the poles easier.
• The small black clip on your cord is called a Ferrite, and is meant to help keep your cords in place during use inside the light. 
• Avoid stepping on the baseplate when building, adjusting, or moving your light.
  • Stepping on the base or applying extra pressure to it while adjusting height could accidentally damage your cord and your light may not work correctly. 
• The halo must not be spun in the same direction over a period of time. 
  • Please make sure while turning your halo in one direction that you turn it in the opposite direction as well.  Turning the halo in one direction will cause wire damage over time. 
  • We love our 360-turning halo and want you to love it too, while using it correctly. 
  • Damages done to cords from turning the halo in only one direction multiple times will not be covered under the warranty.

 

💡 Tips for your clamp 

The clamp has a flap that can be used to help adjust the height of your light. 

During any and all pole adjustments, make sure to loosen your clamps to allow the poles to move freely rather than forcing the poles to budge which may cause cosmetic scuffs/scratches.  If you are feeling tension when moving the poles, loosen the clamp more to protect against scratching. 

NOTE: We will not cover cosmetic damages caused by assembly errors under warranty.

• The clamp flap will need to be in the upwards position during adjusting the screw, adjusting the poles or removing the clamp.  The flap in the downwards position will cause it to tighten onto the pole.  
• The clamp flap will need to be in the upwards position during adjusting the screw, adjusting the poles, or removing the clamp. The flap in the downwards position will cause it to tighten onto the pole. 
• The screw for your clamp is reverse threaded and may require minor amounts of tweaking to fully secure.   
• Flathead screwdrivers work best for screw adjustments.
  
  • Left = tighten clamp
  • Right = loosen clamp
• Firmly apply pressure to the screw while holding the opposite side for support and tension.

   

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  NOTE: If you received a light very recently, you may have our new style clamp.  The new clamp has a turn knob for tightening, and is secured to your poles with one normal phillips style screw.  Please submit a request to Support if you are having issues with your new clamp. 

   

  

   

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💡 Tips for your base

• You have 4 rubber feet on the bottom of the base.
• These are very important for the function of the cord.
  • Your cord uses the gap of the rubber feet to allow the cord to reset. If this is taken away your cord may twist itself without the relief of being able to unwind and can cause damage.
• Please take caution to avoid cord tension by placing anything heavy on the base such as a table or bed.

💡 Tips for your halo

• We love our 360-turning halo and want you to love it too, by using it correctly. 
• Let the halo glide in both directions rather than repeatedly in the same direction.
• Damages done to cords from turning the halo in only one direction multiple times will not be covered under the warranty. 

💡 Tips for your power box

• Be sure all connections are fully inserted. 
  • Please see image below:

• The power cord from your wall outlet going into your box requires quite a bit of pressure to fully insert.  The light may appear on, but power will not be stable unless fully inserted as designed. 
• Use only the power box that came with your CosmoGlo Light.
  • (if you ever have issues with the power box please contact us for replacement options).

Still having issues? Please follow this guide: How to reset your powerbox before submitting a support request. 

 

💡 Tips for your phone clip

• Simplistic + minimalistic in design, our simple rubber bands hold the device onto the top of the flat clip for safety. 
• Designed to give you a consistent angle while still allowing you access to your phone with a simple clip-on/off method.
  • See multiple uses for the phone clip including how to use it as a tv for aftercare videos.

💡 Tips for positioning in your space

• The design’s physics works best when it’s positioned directly over the top of the base itself during services. It should resemble the letter "C" when set up for use. 
• Our light has a patented Double-Swing design (side to side complete 360-degree movement plus complete 360-degree halo rotation) to help your light banish shadows and keep the focus on your business and services.
• There are 3 steps to finalize setup including adjusting the height, using your shoulder to finish tightening the halo to the poles, and final tightening of the base screws. You may read more about how to finish setting up in our article about the physics of CosmoGlo: Troubleshooting: Leaning, Physics, Stability