OVERVIEW

This website is operated by TheCosmoGlo.  Throughout the site, the terms “we”, “us” and “our” refer to TheCosmoGlo.  TheCosmoGlo offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Please read these Terms of Service carefully before accessing or using our website.  By accessing or using any part of the site, visiting our site, and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.  These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content, and you agree to be bound by these Terms of Service; if you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.  If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new products, services, features, or tools which are added to the current store shall also be subject to the Terms of Service.  You can review the most current version of the Terms of Service at any time on this page.  We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes, and continued use of or access to the website following the posting of any changes constitutes binding acceptance of those changes.

 

Taking orders outside of the current shipping zones voids warranties, and guarantees, and violates our Terms as agreed upon during checkout. Terms and Conditions apply at all times, see our Terms and Conditions for details.

 Please allow extra shipping & handling time for locations outside of the continental USA including Puerto Rico, Guam, Mexico, US Virgin Islands, American Samoa, Northern Marina, and newly added locations in the Caribbean Islands. 

Duties/Taxes/Fees: Purchaser will be responsible for all shipping, duties, taxes, and fees associated with purchasing a USA product and shipping it to their desired location and address. This may result in additional charges outside of the purchase price of what the buyer pays on TheCosmoGlo.com.

Paying for Your Order

We’ll charge your payment method for an item upon purchase of the item.   For digital items, we’ll charge your payment method when you initiate the order of the product or the product is placed in your account and available for use non-check out. For special delivery items, we’ll charge your payment method upon placing the order. 

There may be a time when the funds are held for authorization even though the charge did not go through.  These charges should clear themselves in 1-5 business days.  If you do not see the charges clearing please contact the bank or card company to request more information.   In the event of using third-party platforms to break down your payment into affordable payments, please contact that third-party payment center with questions about your billing.  The payment is due at the time of purchase.   This applies to pre-orders, orders in a delay, orders that do not have fulfillment dates, and orders that do not have tracking information available. 

Order Confirmation

Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.   At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason.   We may impose these limits on a per-person, per household, per order, or any other basis.   If we reject, limit, or otherwise modify your order, we will attempt to notify you using the email address you provide to us.   If we cancel an order or part of an order that we’ve already charged you for, we’ll refund you the full amount of the canceled portion of the order.   We reserve the right to cancel your order in the vet of fraud, wrongdoing, or scams.   When your order is confirmed it will receive an order number with a time stamp.   This order number and time stamp will serve as your place in line as we work through any delay in shipping.   We will work through the orders in order of date and time for the majority of the orders.   We reserve the right to sort in the orders by colors, styles, and availability.   This information will not be provided to the consumer as we work to get you your order in the most efficient way. 

Information on Our Site

We try to be as accurate as possible with the information we present.   We will make reasonable efforts to accurately display the attributes of the products we sell.   We do not warrant those product descriptions or other content is accurate, complete, or error-free. Prices and promotions are subject to change and may vary from those offered in our stores. We cannot confirm the availability or price of an item until you place your order.   Despite our best efforts, sometimes an item in our catalog may not be available, the offer may have been misstated, or an item may be incorrectly priced.   For any of these reasons, we may cancel your order or we may contact you for instructions on the order.   We are constantly updating our website and timelines while working through supply chain shortages and updates.   We try our best to be completely forthcoming with all known information.   However, there may be times in which the information does not hold true.   We exercise our right in updating our terms in real-time backed by the real data that may not be transferred to the website in real-time.   It is our number one priority to get everyone their order shipped out as quickly as possible.   In the event of supply chain struggles, shortages, and delays, we will update the customer with the information we have available upon request.   All information we state on our website is a loose description of what we think to be the current status.  The current status can change at any time and may not be fully available at every given minute of the day.   We do our best to keep the information up to date on the site however, there may be discrepancies as we pass through day-by-day changes in real-time. 

ONLINE STORE TERMS

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.  You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).  You must not transmit any viruses or any code of a destructive nature.  A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 1 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.  You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks, and (b) changes to conform and adapt to the technical requirements of connecting networks or devices.  Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.  The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.  This site may contain certain historical information.  Historical information, necessarily, is not current and is provided for your reference only.  We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.  You agree that it is your responsibility to monitor changes to our site. 

We are not responsible for property damage or loss, injuries, or death caused by the misuse of our products. The consumer agrees to use our products as directed and takes full responsibility for wrongful use or actions of our products. Consumer agrees that they have read the safety policy to correctly clean, use, or store our products. We believe our product to be safe for the consumer if used correctly.  Incorrect use or abusive use will result in the responsibility of the consumer. This applies to an item purchased, under warranty, returned, or exchanged. 

Incorrect use or abusive use will result in the responsibility of the consumer. This applies to an item purchased, under warranty, returned, or exchanged. 

 

SECTION 2 - PAYMENTS, TAXES, REFUNDS, FRAUD

Each Transaction is an electronic contract between you and CosmoGlo, and/or you and the entity providing the Content on our Services.  CosmoGlo will charge your selected payment method for any paid Transactions, including any applicable taxes.  All Transactions are finalized at the time of purchase.  Product prices may change at any time.  

CosmoGlo may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior.   If fraud is detected the order may be canceled without notice.  You would be responsible for any lost fees upon termination of the sale.  In the event of a chargeback or bank complaint, Cosmoglo will always file an appeal and provide written documentation to protect the integrity of orders, funds, and company information as necessary under applicable law.  

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current.  It is the sole responsibility of the end-user to stay informed as to changes on our website, services, pricing, or as laid out in these Terms and Conditions. 

When an order is placed we honor the agreed-upon fulfillment dates but are not responsible for consumer mistakes on orders. 

We are not responsible for mistakes made during the placement of orders. Examples of mistakes include Order names, addresses, billing addresses, shipping addresses, item color choice, quantity ordered, the addition of package insurance or removal of package insurance, type of payment selected, or other mistakes made when an order is placed by an end-user. 

We fulfill orders according to the provided information when an order is placed.  If there is a mistake made with an item already shipped, the responsibility sits with the one who made the purchase to contact the carrier and request delivery changes. If there were multiple purchasers, the responsibility would sit in the customer's hands if the order was filled correctly according to the information given when it was placed. 

Please alert us as soon as possible to any mistakes so we can make the appropriate changes. There may not be time to make the appropriate changes should an item already be sent for fulfillment, and should this be the case, the responsibility for inaccurate fulfillment would be with the end-user who is purchasing the product and inputting the details for the honored sale. 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.  We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.  We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website.   These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.  We have made every effort to display as accurately as possible the colors and images of our products that appear at the store.   We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction.   We may exercise this right on a case-by-case basis.   We reserve the right to limit the quantities of any products or services that we offer.   All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of CosmoGlo.   We reserve the right to discontinue any product at any time.   Any offer for any product or service made on this site is void where prohibited.   We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

If we are exercising the warranty that comes with the product, we reserve the right to deny any claim.   We reserve the right to replace the product with refurbished and discontinued parts if needed.   We reserve the right to bring your product up to the standard that it currently is.

Warranty does not transfer away from the original owner/NAME ON THE ORIGINAL SALE RECEIPT. 

Please see more information under our warranty policy.

 

Please note: Sending or taking any orders outside of our approved shipping locations voids all warranties and guarantees.  We are not able to offer support or replacement parts should anything happen. We appreciate your eagerness to try CosmoGlo but ask for your patience as we prepare to launch globally.

 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us.  We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.   These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.   In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.   We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.  You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

We are not responsible for your shipment getting lost or going to the wrong address if it ships to the address you entered when filling out the online forms.   This includes sending it to the wrong address, not including your suite or apartment number, or using incorrect information when you fill out the address area online.

We offer shipping insurance with Route during purchase. If you decide to decline the insurance, we are no longer responsible for lost, stolen, or damaged packaging once the package has left our CosmoGlo facility. You will accept these understandings during your purchase. 

For more details, please review our Shipping Policy and Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.   You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement.   We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.   Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources).   Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.  Third-party links on this site may direct you to third-party websites that are not affiliated with us.   We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.   Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.   Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If at our request, you send certain specific submissions (for example contest entries), or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.   We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.  You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.   You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.   

You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments.   

You are solely responsible for any comments you make and their accuracy.   We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. 

View our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.   We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).   

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.   No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.   

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our product and services will be uninterrupted, timely, secure, or error-free.   We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.   You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.   You expressly agree that your use of, or inability to use, the service is at your sole risk.   The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

In no case shall CosmoGlo, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. 

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless CosmoGlo and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.  These Terms of Service are effective unless and until terminated by either you or us.   You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.   If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.  These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).  Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.   We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.   It is your responsibility to check our website periodically for changes.   Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to support@thecosmoglo.com.   Please note that e-mail communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with us.  

 

Terms of Use and Notice of Copyright Infringement

These Terms of Use (“Terms”) apply to our websites, microsites, and mobile versions of these websites.   We provide these Sites to you subject to these Terms.   By visiting, or shopping at a Site or downloading a mobile app with a link to these Terms, you agree to accept and be bound by these Terms, which can be modified from time to time, and our updated Privacy Policy. Please read them carefully.

Copyright

All content included on this Site, such as HTML code, scripts, text, graphics, logos, button icons, images, video, and software created to provide mobile applications, and audio (collectively, “Materials”), is our property or the property of our content suppliers and protected by the United States and international copyright laws.   All software used on this site is our property or the property of our service provider or its suppliers and protected by the United States and international copyright laws.

Trademarks

CosmoGlo retains all rights regarding its trademarks, trade names, brand names, logos, and trade dress (individually and collectively hereafter “Marks”).   These Marks and all associated logos or images are registered and/or common law trademarks and are protected by U.S. and international laws and treaties.   No license to the use of such Marks is granted to you under these Terms or by your use of this Site.   Your misuse of the Marks displayed on this Site is strictly prohibited.

Proprietary Rights

All content including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, and other material (collectively “Content”) is protected by copyright, trademark, patent, or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. 

All Content is protected as a collective work under the U.S. and international copyright laws, and CosmoGlo owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all Content.

You may not remove or modify any copyright, trademark, or other proprietary notice contained in any Content you use, and you may not modify or alter the Content, copy or post the Content on any network computer, or broadcast the Content in any media.   You may not copy, scrape, frame, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from, or in any way exploit any of the Content, in whole or in part. 

Properties are the property of their respective owners and are owned by, licensed to, or, where required, used with permission by CosmoGlo and may not be reproduced, copied, or manipulated in any manner without the express, written approval of the trademark owner.