We have a 14-day return policy which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase. All returns are minus taxes, fees, and applicable shipping to and from CosmoGlo. 

To start a return, please submit a request through our contact page or help center. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

You can always contact us with any return questions at support@thecosmoglo.com 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Your return window is 14 days including if your package was delivered and you did not open the box until weeks, months, or years later. You must have proof of item for return. We cannot accept an item as a return or refund without a photo, video, or return of the item. 

Exceptions /non-returnable items
Unfortunately, we cannot accept returns on items that have been shipped via third-party courier or by any other means outside of the continental US, Hawaiian Islands, or Canada. 

Please get in touch if you have questions or concerns about your specific item at support@thecosmoglo.com 

Changes to existing orders may be possible prior to shipment. Please allow as much notice as possible. A change/exchange request may not be possible if the item is set to ship out that day. If the item has been delivered and an exchange is requested, you may need to place an order for the preferred item and then process the current item as a return. You may also need to send the item back, upon receiving the item the new requested item can be dispersed. Please email your request with original and new order information to us at support@thecosmoglo.com 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. We have the right to refuse any refund. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account. 

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If you need further support on this or any other issue please submit a request or email us at support@thecosmoglo.com