What is it?
CosmoGlo Protection is subscription-based protection designed to provide coverage for your CosmoGlo light in case of accidental damages not covered by the warranty and protects you after your warranty expires.
How does it work?
Purchase one protection plan per CosmoGlo light at checkout. You will be billed $6.99 on a monthly recurring basis to keep your coverage active. You can then submit a claim for replacement parts for damages if anything goes wrong.
How is it different from Route Package Protection or CosmoGlo's Manufacturing Warranty?
- Route Package Protection covers your shipment in case of loss, theft, or damage from the time of pickup at our factory until delivery.
- CosmoGlo's Manufacturing Warranty only covers manufacturing defects for 1 year from the date of delivery.
- CosmoGlo Protection covers everything else! This includes broken parts, falls, scratches, or other cosmetic damages not normally covered by the warranty or shipping protection.
What is included?
Replacement of light parts: halo, poles, base, power supply (deductible may apply)
Replacement of supporting parts: rubber feet, screws, toolkit, logos, clamp, rubber bands
How do I file a claim or find out more?
Find immediate information and faqs online through our Help Center.
Reach out to our support team if you need any help or advice with this topic, or any other issue. Please include your name, order number and any relevant pictures or videos that will help us help you. If possible, please use the same email address used to place your order when submitting support requests. This will help us help you faster!