Welcome to the CosmoGlo Help Center

Search our knowledge base for instant answers. If your question has not been answered, please submit a request. One ticket request is sufficient. Allow 24-72 hours for a response. We do not offer phone support, as questions may require troubleshooting steps and photos or videos. Click our logo at the top of this page to return to TheCosmoGlo.com.

Knowledge base

Order Support
Managing Installment Payments
- How do I manage my installment payments with financing services like Shop Pay?
Order Changes
- Can I change the color on my order?
- My order has shipped is going to the wrong address, how can I fix this?
Order Status
- Order Status - Where is my Order?
Returns
- Process a return - 14 Day return window from delivery date
Policies
Fraud Prevention, Package Protection, + Patent Information
Terms, Policies & Legal Information
Everything Else
Shipping Zones
- Where does CosmoGlo Ship + International Shipping Information
Work with CosmoGlo
- Bulk Pricing, Promos/Promo Codes, Collaboration Requests
Assembly + Troubleshooting
Assembly
Tips + Care
- Tips and Best Practices for Loving your New Light
- Frequently Asked Questions
Troubleshooting - Electrical
- Troubleshooting: Electrical Issues
Troubleshooting - Mechanical