Knowledge base

• Order Support

  Managing Installment Payments

  • How do I manage my installment payments with financing services like Shop Pay?

  Order Changes

  • Can I change the color on my order?
  • My order has shipped is going to the wrong address, how can I fix this?

  Order Status

  • Order Status - Where is my Order?

  Returns

  • Process a return - 14 Day return window from delivery date

• Policies

  Fraud Prevention, Package Protection, + Patent Information

  • CosmoGlo Patent Information
  • Fraud Prevention
  • Route Package Protection Insurance

  Terms, Policies & Legal Information

  • 1-Year Limited Manufacturing Warranty
  • Privacy Policy
  • Return + Refund Policy
  • Shipping Policy
  • Terms of Service

• Everything Else

  Shipping Zones

  • Where does CosmoGlo Ship + International Shipping Information

  Work with CosmoGlo

  • Bulk Pricing, Promos/Promo Codes, Collaboration Requests

• Assembly + Troubleshooting

  Assembly

  • Assembly Information
  • Assembly: Setup and Positioning
  • Product Feature: 360° Halo Rotation & Dimmer
  • Assembly: Phone Clip
  • Professional Mini Ring Light Macro Lens

  Tips + Care

  • Tips and Best Practices for Loving your New Light
  • Frequently Asked Questions

  Troubleshooting - Electrical

  • Troubleshooting: Electrical Issues

  Troubleshooting - Mechanical

  • Troubleshooting: Poles
  • Troubleshooting: Clamp
  • Troubleshooting: Missing Part
  • Troubleshooting: Height Adjustment